Contact information

At FineUtensilHub, we value helpful communication and aim to make it easy for customers to reach us. Whether you have a question about a claw clip, want more information about hair ties or headbands, need help with an order, or would like assistance with a return, we welcome your inquiry.

We understand that online shopping sometimes raises questions before and after a purchase. Our contact information is provided below so that customers can reach the business responsible for the Website and direct their messages to the appropriate support channel.

1. Business Information

Legal Business Name: Y&J DECOR AND DESIGN CORP
Website Name: FineUtensilHub
Website URL: https://www.fineutensilhub.site/

Business Address:
1727 Nelson Rd
North Cape Coral, FL 33993
United States

2. Customer Support Contact

Contact Person: Zulema Barbosa
Customer Support Email: [email protected]

Email is the primary customer support contact published for our online store. Please use a clear subject line and include the relevant order information when contacting us about an existing purchase.

3. What You Can Contact Us About

Customers may contact us regarding a variety of shopping and product-related matters, including:

Product Information

Questions about claw clips, hair ties, headbands, product descriptions, listed dimensions, colors, styles, materials, or included components.

Order Assistance

Questions about order confirmation, product quantities, order details, payment status, or a cancellation request submitted before shipment.

Shipping and Delivery

Requests for shipment updates, tracking assistance, address corrections, delayed deliveries, or packages that appear to be missing.

Returns and Refunds

Questions about return eligibility, product condition, refund requests, exchange availability, or the progress of an approved return.

Damaged or Incorrect Items

Reports involving a broken claw clip, a damaged headband, a defective hair tie, missing items, or merchandise that differs from the order confirmation.

Privacy and Personal Information

Questions about our Privacy Policy, the handling of customer information, or requests relating to personal data.

Website Feedback

Suggestions, comments, or reports concerning product listings, website navigation, checkout functionality, and the overall shopping experience.

4. Information to Include in Your Message

To help us understand your request, please provide relevant information when contacting customer support.

For an existing order, we recommend including:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • The name or description of the product involved.

  • A clear explanation of the question or issue.

If you are reporting a damaged or incorrect item, photographs may help us review the situation. Please do not send complete payment card numbers, account passwords, or other sensitive financial credentials through ordinary email.

5. Written Correspondence

Please direct customer service inquiries to:

[email protected]

We will review incoming messages and make reasonable efforts to respond. Response times may vary depending on inquiry volume, the nature of the issue, and whether additional information is needed.

Our published email address is intended for customer service and general business correspondence. It is not an emergency contact channel.

6. Business and Return Address

The business address provided for Y&J DECOR AND DESIGN CORP is:

Y&J DECOR AND DESIGN CORP
1727 Nelson Rd
North Cape Coral, FL 33993
United States

Please contact customer support before mailing a return to this address. Approved returns may require specific instructions or order information so that the package can be identified and handled correctly.

7. Our Customer Service Commitment

We aim to handle customer questions with care, clarity, and respect. Whether your inquiry concerns a single hair accessory or several items in one order, providing accurate details helps us understand the situation and identify a suitable next step.

Thank you for visiting FineUtensilHub and giving us the opportunity to assist with your shopping experience.